Refunds & Returns
We hope you’re happy with your purchase from Marston Editions. If something isn’t right, please contact us and we’ll do our best to help.
Paperback books bought directly from Marston Editions
If you buy a paperback directly from marstoneditions.com, you have the right to cancel your order within 14 days of receiving your book, without giving a reason.
Please contact us within those 14 days to tell us that you wish to cancel. You then have a further 14 days to return the book.
Unless the book is faulty, damaged or incorrect, you are responsible for the cost of returning it. The book should be returned in the condition in which it was received. We may reduce the refund if it has been handled beyond what would reasonably be necessary to inspect it.
Once the returned book has been received, we will refund the purchase price and, where applicable, the cost of our least expensive standard delivery option. Refunds will normally be made to the original payment method.
Damaged, faulty or incorrect books
If your book arrives damaged or faulty, or you receive the wrong book, please contact us as soon as possible. It is helpful if you can include a photograph showing the problem.
We will arrange an appropriate replacement or refund. Your statutory rights are unaffected.
Paperback orders may be printed and dispatched on our behalf by a fulfilment partner. Your purchase is from Marston Editions, so please contact us rather than the fulfilment company if there is a problem with your order.
Ebooks bought directly from Marston Editions
Ebooks are digital content.
When purchasing an ebook for immediate delivery, you will be asked to expressly agree to the supply of the ebook beginning immediately and to acknowledge that you will lose your 14-day right to cancel once supply begins.
Once the ebook has been supplied following that agreement, you cannot cancel the purchase simply because you have changed your mind. This does not affect your statutory rights if the ebook is faulty, not as described or cannot be supplied correctly.
If you experience a problem receiving or accessing an ebook bought directly from us, please contact us and we will try to resolve it.
Purchases from other retailers
Some books or formats shown on marstoneditions.com may be sold by another retailer. A purchase button may therefore take you to another website to complete your purchase.
If payment is made to another retailer rather than Marston Editions, your purchase is with that retailer and their cancellation, returns and refund policy applies.
Please contact the retailer directly about any cancellation, return, refund or problem with that order.
This Marston Editions policy applies to purchases for which payment is taken directly by us.
Contact us
To request a cancellation, return, replacement or refund, please contact:
Marston Editions
Email: admin@marstoneditions.com
Please include your name and order number where possible.
Nothing in this policy affects your statutory rights.